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SURAROMAS — SHIPPING POLICY
Last updated: [2/18/2026]

Thank you for shopping with Suraromas. We are committed to delivering your handcrafted products safely and efficiently.

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Processing Time
All orders are processed within 2–5 business days unless otherwise stated. Because our products are handmade in small batches, processing times may vary during high-volume periods.

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Shipping Time Estimates
Delivery times depend on your location and the shipping carrier. Estimated delivery ranges:

- Domestic (U.S.): 3–7 business days
- International: 7–21 business days

Shipping times are estimates and are not guaranteed.

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Shipping Confirmation
Once your order ships, you will receive a confirmation email with tracking information.

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Shipping Delays
Suraromas is not responsible for shipping delays caused by carriers, customs, weather conditions, or circumstances beyond our control.

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Incorrect Addresses
Customers are responsible for providing accurate shipping information. Suraromas is not responsible for orders shipped to incorrect addresses provided at checkout.

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Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Suraromas is not responsible for lost or stolen packages. Please contact your carrier directly for assistance.

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Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

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Contact
For shipping questions, contact us at:
[[email protected]]